Non-qualification courses
PAYROLL
Our payroll training course is taken in a modular format - covering all of the theories and fundamentals required to begin your career in payroll. Each module is designed to give you the manual skills to enable you to replicate them onto the software. There are assignments which need to be completed to pass each unit
COMPUTERISED SOFTWARE
Our computerised software training course is taken in a modular format. Each module is designed to give you the manual skills to enable you to replicate them onto the software. There are assignments which need to be completed to pass each unit.
We also host multiple “blocks” of courses throughout the year to allow learners to enhance their employability and understanding by combining several of our courses together
September 2025 new courses
COMPLAINT HANDLING AND CONFLICT RESOLUTION
Confidently manage complaints and turn challenging conversations into opportunities for improvement. This course covers practical techniques to stay calm under pressure, listen actively, and resolve issues effectively. Learners will explore strategies to de-escalate conflict, maintain professionalism, and protect customer relationships – even in the most difficult situations.
TREASURERS TRAINING
This practical course is designed for those managing finances in small charities or community groups. Covering budgeting, bookkeeping, financial reporting, and regulatory responsibilities, it equips treasurers with the skills and confidence to oversee funds responsibly and support good governance.
SMALL BUSINESS RECORD KEEPING
An essential course for those just starting their ventures into self-employment. Learn how to create invoices and how to keep your books in order to stay ahead of the curve for tax season.
An in-depth look at the format and importance of a C.V. Along with personal support to tailor and enhance their C.V for their chosen industry.
CUSTOMER SERVICE
Delivering excellent customer service is key to building loyalty and trust. This course helps learners develop confident communication skills, a positive approach, and the ability to handle a variety of customer interactions with ease. Whether face-to-face, over the phone, or online, learners will gain the tools to represent their organisation professionally and make a lasting impression.
RETAIL SKILLS
Equip your team with core retail proficiency. This course focuses on: Working effectively in a retail team, Stock management, Processing returned goods
this course supports apprentices and retail staff in building essential knowledge, skills, and behaviours to thrive in customer-facing roles