HQ Level 2 Certificate in

Retail Skills

(Qualification number 600/4284/9)
Improve the performance of your retail team with this nationally recognised qualification

 

Making sure your team contribute effectively to retail operations is key to success in today’s retail industry.

The Highfield Level 2 Certificate in Retail Skills (RQF) is one of the most comprehensive qualifications available, designed to develop the essential skills needed to thrive in a retail environment.

It is ideal for those already working in retail who want to build their confidence and ability, as well as for learners looking to gain the knowledge and understanding required to secure employment in roles such as sales assistant or stockroom assistant. The qualification is nationally recognised and supported by our market-leading training resources.

Topics include:

  • Working effectively in a retail team

  • Keeping stock at required levels in a retail environment

  • Processing returned goods in a retail environment

 
  • These new qualifications are only available to classroom learners. Unlike many of our other courses, they do require a little more structured delivery and group participation.

    That said, we are not a “stand up and preach” type of training centre. Our approach remains relaxed, supportive and learner-focused – you will still receive plenty of individual attention, and our tutors are always on hand to guide you through. The main difference is that these sessions will involve more direct delivery than you may be used to with our other courses.

    Our Grantham training centre offers the ideal environment – supportive tutors, like-minded peers, and a friendly space where learning doesn’t feel like school. The radio will be on, the kettle will be boiled, and you’ll have the opportunity to learn in a professional but relaxed atmosphere.

    Classroom times are as follows (excluding Lincolnshire school holidays, bank holidays and festive breaks – see our term time page for details):

    • Wednesday: 12:30 – 15:00

    • Thursday: 12:30 – 15:00

    Please note: these qualifications are not currently available via blended or remote learning – attendance at the Grantham centre is essential.

  • This course is structured to be completed over three months, with clear milestones and deadlines to guide your progress. We understand that everyone learns at a different pace, so if you need a little extra support and take slightly longer, we will work with you to ensure you achieve full understanding and success.

  • This course is assessed through a portfolio of evidence rather than a final exam. You will gather examples of your work and tasks to show your skills in business administration.

    There are deadlines and milestones throughout the course to keep you on track, but we provide support at every step to help you complete your portfolio and achieve your qualification.

  • The fee covers everything you need for the course – your qualification registration, teaching, and all the support to help you succeed

  • The price you will pay for this course with 3CATS is only £350.

  •  

    To qualify for funding from Lincolnshire County Council and The European Social Fund you must meet the following criteria;

    1. You must be aged 19 or older as of 31.08.2025

    2. You must live in Lincolnshire

    3. You must earn £25,750 or less per year OR be in receipt of state benefits such as Universal Credit, Job Seekers Allowance etc.

 
 
 

What our learners think of our services…

 
There are too many good points to list!!
My experience with the level 2 accountancy course are really great, I am enjoying every lesson. Course itself - very easy to follow. The pace for learning are brilliant, the huge bonus - very helpful and great tutor.
It is always nice to attend classes with a tutor who clearly enjoyswhat they do.

It’s a top quality course.
— Ingrida